Refund policy
PHYSICAL PRODUCTS
We accept returns on eligible non-customized physical products within 15 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging when applicable.
You must contact us before sending an item back.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.
Once your return is received and inspected, we will notify you whether your refund has been approved.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
Photos of the item
Photos of the packaging, if applicable
A brief description of the issue
If the issue is confirmed to be our error, we will work with you to provide a replacement or refund.
CUSTOMIZED & PERSONALIZED PRODUCTS
Because customized products are made specifically for you, customized and personalized items are final sale and cannot be returned or refunded due to change of mind, incorrect preferences, or dissatisfaction with the customization after approval.
Before we finalize your customization, we will send you the customization details for review. Please carefully check your design, wording, colors, device model, size, and other requested details before approving it.
Once you approve the customization and production begins, changes may no longer be possible.
If we make an error that differs from the customization you approved, please contact us so we can review the issue and determine an appropriate resolution.
All digital products are final sale.
Due to the nature of downloadable and digital products, we do not offer refunds, returns, or exchanges once a digital product has been purchased or accessed.
This includes, but is not limited to:
Digital planners
Study guides
E-books
Templates
Printables
Digital downloads
Other downloadable files
Please review the product description and included previews carefully before purchasing.
If you experience a technical issue with your download or receive a file that is defective or inaccessible, please contact us and we will do our best to assist you.
REFUNDS
Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution. Shopify supports refunds to the original payment method and, where applicable, store credit.
Shipping costs are generally non-refundable unless the return is due to an error on our part or another situation covered by this policy.
CONTACT US
If you have an issue with your order or believe you qualify for a return or refund, please contact us through the Contact Us page on our website with your order number and details about the issue.
Please do not send items back without contacting us first.
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